Responsible Gaming

Gamble for entertainment

Gambling involves risk, and there is no guaranteed method for winning. Casino games are designed to produce uncertain outcomes, and past results do not predict future results. A winning session does not mean that another win is due, while a losing session cannot be reliably recovered by continuing to play. Every bet should be made with the understanding that the money may be lost.

Only gamble with money that you can afford to lose after essential expenses have been paid. Gambling funds should never come from rent, mortgage payments, bills, food, education, medical costs or other important commitments. Do not borrow money, use credit intended for necessities or sell possessions to continue gambling. If gambling affects your ability to meet everyday expenses, stop and seek support.

• Decide how much time and money you can spend before starting a session.
• Keep gambling separate from household spending and other financial priorities.
• Avoid gambling when you are upset, stressed, tired, intoxicated or under pressure.
• Take regular breaks and do not extend a session simply because you are losing.
• Never chase losses by increasing bet sizes or gambling for longer.
• Remember that a game outcome is based on chance and cannot be controlled by a system or strategy.

Roospins Casino is intended for adults who are legally permitted to gamble in their location. Keep your account details private and prevent children or other unauthorised people from accessing your account or gambling devices. Gambling should not interfere with your relationships, work, study, health, sleep or other activities that matter to you.

Set limits before you play

Planning ahead can help you keep gambling within safe boundaries. Consider the amount of money and time you are comfortable spending over a day, week or other period. Once a limit has been reached, stop gambling rather than changing the limit during a session. A limit is most useful when it is decided calmly and followed consistently.

Available account controls

Depending on the account features available in your location, responsible gambling controls may include deposit limits, loss limits, wager limits, session reminders, time limits, temporary time-outs and self-exclusion. These controls are designed to help you manage access and spending. Review the options in your account and use the available support process if you need assistance selecting or applying a control.

• A deposit limit can restrict the amount added to an account during a selected period.
• A loss or spending limit can help prevent gambling expenditure from exceeding a planned amount.
• A session reminder can prompt you to check how long you have been playing.
• A time-out can temporarily restrict access when you need a short break.
• Self-exclusion can provide a longer break by preventing access for a selected period or until a required process is completed.
• Account closure may be appropriate if you no longer want to gamble.

Read the terms that apply to any control before confirming it. Some limits may take effect immediately, while others may be subject to an applicable cooling-off or processing period. A limit should not be increased during a period of concern. If you are unsure which option is right for you, stop gambling and ask the available customer support team or an independent gambling support service for guidance.

Practical ways to stay in control

1. Write down your intended budget and session length before opening a game.
2. Use a timer or account reminder so that you do not lose track of time.
3. Check your transaction history and compare gambling spending with your broader budget.
4. Do not keep gambling open on multiple devices or move between accounts to avoid a limit.
5. Remove saved payment methods or reduce access to funds if you are finding it difficult to stop.
6. Take a complete break whenever gambling begins to feel urgent, secretive or stressful.

Recognise signs of gambling harm

Gambling harm can develop gradually and may affect finances, mental health, physical health, relationships and employment. A person may not recognise the change immediately, and concern can be raised by a partner, friend, family member or colleague. You do not need to wait for a serious financial loss before taking action.

Consider taking a break and seeking support if you notice that you are gambling more often, spending more than planned or feeling unable to stop. Other warning signs can include hiding gambling activity, feeling restless when not gambling, neglecting responsibilities, repeatedly trying to recover losses, borrowing money, selling possessions or using money meant for essential expenses.

• You think about gambling for much of the day or plan other activities around it.
• You increase the amount or frequency of gambling to achieve the same excitement.
• You return to gambling soon after a loss to try to win the money back.
• You feel guilty, anxious, irritable or distressed about gambling.
• You hide deposits, withdrawals, sessions or losses from people close to you.
• Gambling causes arguments, missed work, study problems or reduced time with family.
• You use money for bills, savings or necessities to continue gambling.
• You have tried to cut back or stop but have not been able to do so.

If any of these signs apply, stop gambling and use an account restriction or self-exclusion option where available. Speak openly with someone you trust and obtain independent help. Continuing to gamble in an attempt to fix losses usually increases the risk of further harm. A gambling support professional can help you understand what is happening and develop a practical plan without judgement.

Protecting other people

If you are concerned about someone else, choose a calm time to talk and focus on the effect gambling may be having rather than blaming the person. Encourage them to contact an independent support service and to use available limits or self-exclusion tools. Do not provide money to cover gambling losses or help someone bypass an account restriction. Family members and affected others can also seek support for themselves.

Getting help and taking a break

Support is available if gambling is becoming difficult to manage. You can speak with an independent gambling counsellor, a qualified health professional, a financial counsellor or a trusted person. In Australia, support options may vary between states and territories, so choose a service that is available in your location. National and local gambling support services can provide confidential information, counselling and help with making a change.

You can also contact Roospins Casino through the support channel available on the website to ask about responsible gambling features, account restrictions or self-exclusion. Do not use continued gambling as a way to test whether you have a problem. If you believe you need to stop, request a break or account restriction before playing again. Support staff may explain the account process, but independent professional advice is also recommended.

If you feel at immediate risk

If gambling has contributed to immediate danger, severe distress, threats, self-harm thoughts or a risk to another person, stop gambling and seek urgent assistance through the appropriate emergency or crisis service in your location. If financial problems are involved, contact a qualified financial counsellor and prioritise essential living costs. You do not have to manage a serious situation alone.

Our approach

We aim to provide clear responsible gambling information and support customers who want to manage or stop their gambling. We may apply account checks, restrictions or other measures where required by applicable law, platform rules or our internal processes. Features, eligibility and procedures can differ according to your location and account status. Always review the current information shown in your account and the applicable terms.

• Keep your account information accurate and tell support if your circumstances change.
• Use only your own account and payment methods, and never allow another person to gamble through your account.
• Do not attempt to create another account to avoid a limit, time-out or self-exclusion.
• Ask for help early, even if the amount of money involved seems small.
• Review your gambling habits regularly and renew your limits when your circumstances change.
• Remember that taking a break is a responsible decision, not a failure.

Responsible gambling is a shared responsibility, but you remain in control of whether and how you gamble. Set a clear budget, take breaks, respect your limits and act promptly if gambling stops being enjoyable. If you are uncertain about your gambling, the safest next step is to stop and seek independent support.