Privacy Policy

Information we may collect

Roospins Casino may collect information that is needed to provide online gambling services, maintain account security and meet applicable legal and operational requirements. The information collected depends on how a player uses the website and the services available to them. Some information is provided directly by the player, while other information is generated when the website or account is used.

Account and contact details

When a player registers or updates an account, the site may handle details such as a name, date of birth, residential information, contact details, login information and account preferences. It may also record communications with customer support, including questions, complaints, requests and information supplied to help resolve an issue.

Verification information

To help confirm a player’s identity, age and eligibility to use the services, the site may request verification information and documents. These may include identity documents, proof of address, information about the source or ownership of funds, and other information reasonably needed for account checks. Verification information is handled for security, anti-fraud and compliance purposes.

Payments and account activity

The site may record payment and transaction records, deposits, withdrawals, wagers, game activity, account balances, bonuses or promotional interactions where relevant, and related account history. Payment information may be processed through third-party payment providers. The site may receive confirmation or transaction details from those providers without necessarily receiving or storing complete payment credentials.

Technical and usage information

When a player visits or uses the website, the site may collect device and cookie data. This can include an internet protocol address, browser type, operating system, device identifiers, approximate location, language settings, pages viewed, referring website, session information and general interaction data. This information helps with website operation, security, performance, troubleshooting and service improvement.

How information is used

Personal information is used only for purposes connected with operating the website, providing casino services, protecting players and meeting relevant obligations. The particular use may depend on the type of information and the context in which it was collected.

• To create, manage and maintain a player account.
• To process deposits, withdrawals, transactions and other account requests.
• To verify identity, age and account information.
• To conduct security, anti-fraud, anti-money-laundering and responsible gambling checks where applicable.
• To provide customer support, respond to enquiries and investigate complaints.
• To operate, maintain, test and improve the website, games and related services.
• To detect technical problems, misuse, unauthorised access and other activity that may affect the security or fairness of the services.
• To send service messages about an account, transactions, security, verification or important changes.
• To send marketing communications where permitted and where the player has provided the required consent or otherwise has a lawful choice to receive them.
• To meet legal, regulatory, accounting, record-keeping and other legitimate business requirements.

Where information is used for marketing, players can generally choose not to receive promotional communications. Stopping marketing messages does not normally stop essential service communications, such as account, security or transaction updates. A player may also be asked to provide information that is necessary to complete a particular request. If the requested information is not provided, some account or website features may not be available.

Sharing information

Information may be shared with service providers and business partners that help operate the website or provide services connected with accounts, payments, verification, technology, security, customer support, communications and fraud prevention. These parties should receive only information relevant to their role and are expected to handle it appropriately.

Information may also be disclosed where reasonably necessary to protect the site, its players or other people, to investigate suspected unlawful or fraudulent activity, to respond to a lawful request, or to meet an applicable legal or official requirement. Information is not intended to be sold as a general personal information list.

Cookies, security and storage

Cookies and similar technologies

Roospins Casino may use cookies and similar technologies to remember preferences, keep players signed in, support essential website functions, understand how the website is used and help protect accounts. Some cookies are necessary for the website to work correctly, while others may support analytics, functionality or marketing choices.

Players can manage or restrict cookies through their browser settings. Browser controls may allow cookies to be deleted, blocked or limited. If essential cookies are disabled, parts of the website may not operate correctly, and some account or game features may be unavailable.

Security measures

Reasonable technical and organisational measures are used to help protect personal information against unauthorised access, alteration, loss, misuse or disclosure. These measures may include access controls, authentication processes, monitoring, secure transmission and procedures for handling information securely. No website, online account or electronic transmission can be guaranteed to be completely secure, so players should keep login details confidential and contact support if they suspect that an account has been compromised.

Retention of information

Personal information is kept for as long as it is reasonably needed for the purposes described in this policy, including account administration, security, dispute handling, financial records and service improvement. Some records must be kept for a period required by law even after an account is closed. When information is no longer needed, it may be securely deleted, anonymised or otherwise disposed of in accordance with applicable requirements.

Third-party websites

The website may contain links or integrations operated by third parties, including payment, verification, advertising or other service providers. Those third parties may have their own privacy notices and terms. Players should review the relevant third-party information before submitting personal information through an external service.

Your privacy rights and requests

Depending on the circumstances and applicable requirements, players may have rights in relation to the personal information held about them. These rights are subject to reasonable verification steps and may be limited where information must be retained, where disclosure could affect another person’s privacy, or where a request conflicts with a legal, security or fraud-prevention obligation.

• Access personal information held about you and receive an explanation of how it is used.
• Request correction of information that is inaccurate, incomplete or out of date.
• Request deletion of personal information where it is no longer needed or where deletion is otherwise available. Some records may need to be retained for a period required by law.
• Withdraw consent to marketing communications and request that promotional messages stop.
• Ask questions about the handling, use or disclosure of personal information.
• Raise a privacy concern or request assistance with a data-related issue.

To exercise these rights or make a privacy or data request, contact support@roospinscasino.click. Please describe the request clearly and provide enough information for the relevant account or records to be identified. For security, additional information may be requested to confirm identity before a request is completed. This helps prevent personal information from being disclosed or changed without authorisation.

Requests are considered within a reasonable timeframe. The response may explain what action has been taken, what information can be provided, or why a request cannot be completed in full. If a player has previously given consent to receive marketing, they can also use the unsubscribe option in a promotional message where one is available. A request to stop marketing will not affect essential account or service communications.

Changes to this policy

This Privacy Policy may be updated from time to time to reflect changes to the website, services, technology, privacy practices or applicable requirements. The updated version will be made available on the website, with the latest version applying from its stated effective date. Players should review this page periodically, particularly before continuing to use the website after an update.

By using the website, players acknowledge that they have had an opportunity to read this policy. Where consent is required for a particular use of information, that consent will be requested through an appropriate website or account process. Questions about this policy or the handling of personal information can be directed to support@roospinscasino.click.